Relying on trusted and knowledgeable advisors improves a company’s efficiency and productivity.  Our operations support help desk is available 24 hours a day, 7 days a week, 365 days a year to provide you with the answers you need to deal with technical issues when they arise. Our staff of engineers is here to support you with hardware and network issues, as well as most of today’s commonly used software applications.  If on-site service is required, our engineers and technicians can be dispatched for emergency service.  Our goal is to resolve issues on the first call, and keep you running trouble free.

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Our Commitment to you:

• Available 24 hours a day, 7 days a week, every day of the year
• All calls answered by a live operator within 3 minutes
• All email requests are answered within 1 hour
• All incidents are tracked to resolution

 

Supported End-User Operating Systems and Mobile Devices:

• Microsoft Windows – 2000, XP, Win7, Win8
• Apple – OS X (all versions)
• Android Devices
• iPhone/iPad Devices
• Blackberry Devices
• Windows Mobile Devices

 

Supported Business Applications:

• Adobe Acrobat
• Adobe Flash
• Adobe Reader
• Adobe Illustrator
• Adobe Dreamweaver
• Adobe Photoshop
• Crystal Reports
• CutePDF
• WordPerfect
• AVG Anti-Virus
• FileMaker Pro
• Nuance PaperPort and OmniPage
• Microsoft Office and Live Meeting
• Microsoft Outlook and Entourage
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Publisher
• Microsoft SharePoint
• Microsoft Visio
• Microsoft Internet Explorer
• OpenOffice and LibreOffice
• Mozilla Firefox
• Apple Safari
• Intuit QuickBooks
• Sage Peachtree

 

Additional Supported Applications and Services:

• Google Email and Apps
• Microsoft Terminal Services
• Citrix Presentation Server 3.0, 4.0, XP
• Common Hardware and Peripherals
• Hosted Applications and Services (e.g. hosted CRM, SPAM filtering, etc.)

 

All other Non-Standard Applications or Devices:

• Deliver “best effort” support for non-standard applications